Our experienced Team is here to guide and support your agency every step of the way.
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Meet our Business Development & Agency Support Team #TeamJSA

Del Williams

Sales Director

Del is responsible for the strategic leadership of our sales operations with a focus on building long-term partnerships with all of our agency clients.

A familiar face in the industry, Del has worked in the contractor payments arena since 2008.  His clear focus is on building long-term relationships with all of our agency clients.

Business Development Team

Support for your agency

Each agency has a nominated Senior Relationship Manager to work alongside them ‘in the field’, ensuring we gain a thorough understanding of the specific needs of each client to provide tailored support and guidance on all aspects of contractor engagement.

Natalie Long

Senior Relationship Manager

Natalie has worked with JSA for 8 years, running the customer service and inbound sales team before taking on the role of working directly with our agency partners. She is responsible for providing advice and support to agencies and consultants across sectors, whilst building new business relationships. In her free time she enjoys watching a number of sports and her favourite holiday is skiing in Canada!

Amy Whitfield

Senior Relationship Manager

Amy is an experienced Senior Relationship Manager with experience in the industry spanning 5 years. She is a key point of contact for consultants, focusing specifically on our agency partners in the Midlands and North West. Amy is always on hand to provide help and advice to any questions about payroll and contractor payments.

Maria Constantinou

Senior Relationship Manager

Maria has been in the industry since 2015 and is responsible for generating new business at JSA and offering assistance to agencies and consultants to help them understand which solutions are best for their contractors. In her free time she enjoys keeping fit and going to the gym, her favourite type of holiday is being on a beach and relaxing!

Jennifer Gannon

Senior Relationship Manager

Jennifer is an experienced Senior Relationship Manager and has been working in the industry since 2015. She loves to meet new people and strives to make life easier for the clients she looks after. In her free time, Jennifer likes to go to the gym, see friends and go shopping.

Jodie Monsees

Senior Relationship Manager

Jodie has a wide range of experience in the industry, building up exceptional relationships with agencies who can rely on her to answer any questions they may have. She has more recently been involved in promoting and conducting demonstrations of our IR35 assessment platform, IR35 Complete.

Agency Support Team

Here whenever you need us

Alongside your nominated Business Development Manager, our back-office Agency Support Team are always available to answer your service enquiries via their dedicated phone number. Our Agency Support Team has been working with agency and customer queries for years so you can be confident we have the highest understanding and service levels.

Caroline Preston

Agency Support

Caroline has been with JSA for 12 years, working across various departments within the business, giving her a great knowledge base for her current role in the agency team. She is passionate about building agency relationships and looking after our existing clients. Outside of work she enjoys spending time with her family, and going on sunny holidays.

Vicky Traynor

Agency Support

Vicky has been with JSA for a number of years, working closely to build relationships with agencies and provide expert support. Her wide range of knowledge in various sectors means she is able to help agencies with all their questions, no matter their specialism. Vicky enjoys spending time with family and friends when she’s not in the Watford office.

Donna Harris

Agency Support

Donna has been with JSA for over 14 years and has vast experience in our industry, having managed customer service teams across both our Umbrella and Limited Company solutions. Whether an agency partner or a contractor, Donna’s focus is always on the customer’s journey, ensuring they are always at the heart of what she does. In her spare time, she likes to travel the world and spend time with family and friends.

Chloe Payne

Agency Support

Chloe started with JSA after graduating with a first-class honours STEM degree from Exeter University. During her time at JSA, she has developed an affinity for ensuring each and every individual has the best possible customer experience.

She has gained experience across several teams enabling her to develop the foundation of knowledge needed to help both agency partners and contractors alike. In her free time, she enjoys keeping fit at the gym and hiking in various locations around the world.

IR35 Complete & Compliance Business Managers

Compliance is our top priority

For support with your IR35 and compliance-related queries, we’ve curated an expert team who understand IR35 inside-out. The IR35 Complete Business Managers are your port of call for any questions you may have about the IR35 Complete platform functionality and contractor assessments.

Stuart Marquis

IR35 Complete & Compliance Business Manager

Stuart has worked in the industry since 2005 and has built up a wealth of client relationships over the years. He has been heavily involved in developing and promoting IR35 Complete. Outside of the work environment, Stuart is a father to 3 (soon to be 4!) children and is a keen table tennis player.

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